Question 1

What is a Codex Credit?

Accepted Answer

1 Codex Credit equals €2 of spending power on the platform. Credits are spendable across every operator on Codex — coaches, packages, classes, products and events.

Question 2

How do bulk discounts work?

Accepted Answer

Buy in bulk to unlock automatic discounts: 5% at 50 credits, 10% at 100, 15% at 250, and 20% at 500+ credits. Discounts apply at checkout — no code needed.

Question 3

Do credits expire?

Accepted Answer

No. Credits sit in your wallet indefinitely and can be spent across any verified coach, studio, product or event on Codex.

Question 4

Can I get a refund on unused credits?

Accepted Answer

Unused credits remain on your account. For exceptional refund requests on bulk purchases, contact billing within 14 days of purchase.

Question 5

Can companies allocate credits to employees?

Accepted Answer

Yes. Partner accounts can buy credits in bulk and distribute them to team members through the partner admin panel. Employees redeem them like any other wallet balance.

Question 6

How do operators get paid when I spend credits?

Accepted Answer

Operators receive €1.20 per credit redeemed (60% of face value), paid out every 15 days. Codex earns a small platform fee on top of Stripe processing.

Question 7

Can I top up with a card or only by buying tiers?

Accepted Answer

Both. Use the tier buttons for the best discounts, or enter a custom amount to top up exactly what you need.

The Codex Wallet